Terms and Conditions

1. Acceptance of Terms

By using the website at johnsoncitymasonry.com or by engaging Johnson City Concrete & Masonry for any service, you agree to these terms and conditions in full. If you do not agree with any part of these terms, do not use this website or request services from us. These terms apply to all visitors, customers, and anyone who contacts us through our website or by phone.

2. Description of Services

Johnson City Concrete & Masonry provides masonry and concrete contracting services in Johnson City, Tennessee and surrounding areas. Services include but are not limited to foundation repair, chimney repair, tuckpointing, brick repair, retaining wall construction, driveway pavers, walkway construction, stone and brick masonry, fireplace installation, and related work.

All services are subject to availability, scheduling, and the conditions outlined in a written estimate or contract provided before work begins. We reserve the right to decline any project at our discretion.

3. Estimates and Pricing

Estimates provided by Johnson City Concrete & Masonry are based on information available at the time of the on-site assessment and are valid for 30 days from the date issued unless otherwise stated in writing. An estimate is not a guaranteed fixed price. Actual costs may vary if conditions discovered during the work differ from those observed during the estimate, if the scope of work changes, or if material prices change between the estimate and the start of the project.

Any changes to the agreed scope of work that affect the price will be communicated to the customer in advance and require written or verbal approval before additional work proceeds. We will not perform work beyond the original estimate without notifying you first.

4. Scheduling and Cancellations

Jobs are scheduled based on availability at the time of booking. Schedule dates are not guaranteed and may be adjusted due to weather, material delays, or other factors outside our control. We will notify you as early as possible of any changes to your scheduled date.

If you need to cancel or reschedule, please contact us at least 48 hours in advance. Cancellations made less than 48 hours before a scheduled start may result in a rescheduling fee if materials have already been ordered or crew time has been committed.

Johnson City Concrete & Masonry reserves the right to cancel or suspend work if site conditions are unsafe, if access to the work area is not available, or if payment obligations under a prior agreement have not been met.

5. Payment Terms

Payment terms will be specified in the written estimate or contract for each project. For most residential projects, a deposit may be required before work begins, with the remaining balance due upon completion. Specific deposit amounts and payment schedules will be outlined in writing before any work starts.

Payment is due in full upon completion of the project unless alternative terms have been agreed to in writing. Accepted payment methods will be communicated at the time of estimate. Invoices that remain unpaid past the due date may be subject to a late fee.

If a customer disputes any portion of an invoice, they must notify us in writing within 5 business days of receiving the invoice. Undisputed portions of the invoice remain due by the original payment date.

6. Warranty Disclaimers

Johnson City Concrete & Masonry warrants that work will be performed in a workmanlike manner using materials suitable for the intended purpose. Specific warranty terms, if any, will be stated in the written estimate or contract for each project.

Warranties do not cover damage caused by events outside our control, including but not limited to extreme weather, flooding, ground movement unrelated to our work, acts of third parties, or the failure of adjacent structures or systems we did not work on.

The website and any information provided on it are offered "as is" without any warranty of accuracy, completeness, or fitness for a particular purpose.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Johnson City Concrete & Masonryand its employees, agents, and contractors shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or from the provision of services, including but not limited to loss of revenue, loss of data, or business interruption.

Our total liability to you for any claim arising from the services we provide shall not exceed the amount paid by you for the specific project to which the claim relates.

8. Customer Responsibilities

You agree to provide accurate information when requesting an estimate or booking a service. You are responsible for ensuring that our crew has safe and clear access to the work area on the scheduled date.

If work requires access to areas that are locked, obstructed, or occupied by people or animals, you are responsible for addressing those conditions before our crew arrives. Delays caused by access issues may affect the project timeline and, in some cases, the project price.

9. Dispute Resolution

If you have a dispute with Johnson City Concrete & Masonry related to services performed, please contact us first at hello@johnsoncitymasonry.com or (423) 672-1860. We are committed to resolving concerns quickly and fairly.

If a dispute cannot be resolved through direct communication, the parties agree to attempt resolution through mediation before initiating any formal legal proceedings. Any legal action that proceeds beyond mediation shall be brought in a court of competent jurisdiction in Washington County, Tennessee.

10. Governing Law

These terms and conditions are governed by the laws of the State of Tennessee, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Washington County, Tennessee.

11. Website Use

You may use this website for lawful purposes only. You agree not to use this website in any way that could damage, disable, or impair it, or interfere with any other user's access to it. Unauthorized use of this website may give rise to a claim for damages and may also be a criminal offense.

All content on this website, including text, images, and logos, belongs to Johnson City Concrete & Masonry or is used with permission. You may not copy, reproduce, or distribute content from this website without our written permission.

12. Modifications to These Terms

We may update these terms and conditions at any time. When we do, we will update the effective date at the top of this page. Your continued use of this website or our services after any changes constitutes acceptance of the updated terms. We encourage you to review this page from time to time.

Contact

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